Política de envío
Shipping policy
| Shipping Method | Shipping Time | Costs |
| STANDARD SHIPPING |
Estimated to be delivered in 6 to 12 days |
$4.90
Free - orders over $50.00
|
| EXPRESS SHIPPING |
Estimated to be delivered on 4 days |
$12.90
Free - orders over $129.00
|
A “Quickship” tag will let you know that the item may be available to be shipped from a warehouse located in the United States. If the item is not available to be shipped from a warehouse located in the United States, it will be shipped from a warehouse located outside the United States.
Notes:
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) After the order has been paid, the warehouse needs 1-5 days to process your order. You will receive a notification once your order has been shipped.
3) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
4) If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at hello@shopperlorian.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@shopperlorian.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@shopperlorian.com